Complaint Form

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Details of the person making the complaint

First Name

Last Name

Tax Code

Company Name (if not an individual)

Province

City

Address

N°

Postcode

Phone Number

Email Address

Travel agent / tour operator / ticket seller (if applicable):

Booking reference / ticket number / season pass

Attach a photocopy / scan / screenshot of the travel document

Drag & Drop Files, Choose Files to Upload You can upload up to 2 files.

Accepted file formats: PDF, JPG, PNG. Maximum allowed file size: 2,5 MB.

Submissions missing the required details above will not be considered.

Passenger details (if different from the complainant) and any additional passengers

First Name

Last Name

First Name

Last Name

First Name

Last Name

First Name

Last Name

Only the official ATMA Delegation Form must be used. Print, fill in, sign, scan and attach the form.
Please also attach a copy of the delegator's ID document.

Delegators’ documents (delegation forms and ID documents)

Drag & Drop Files, Choose Files to Upload You can upload up to 8 files.

Accepted file formats: PDF, JPG, PNG. Maximum allowed file size: 2,5 MB.

Event details

Date / Time

Date

Time

Location

Trip details

Place/stop of departure

Place/stop of arrival

Scheduled departure time (Date / Time)

Date

Time

Effective departure time (Date / Time)

Date

Time

Line (if applicable)

Bus code

Direction

Reasons for the complaint

You may indicate one or more reasons for your complaint.
For information about the rights of bus transport passengers as established by Regulation (EU) No. 181/2011, please visit the website of the Italian Transport Regulation Authority at:
https://www.autorita-trasporti.it/en/passengers-rights-trasporto-con-autobus/

Reasons for the complaint

Ticket issuance / Contractual conditions or discriminatory fares
Rights of persons with disabilities or reduced mobility
Information in case of cancellation or departure delay
Assistance at the station in case of cancellation or departure delay
Alternative transport or reimbursement in case of cancellation, departure delay, or overbooking
Travel information
Information on passenger rights
Difficulty submitting the complaint
Other

individual) of Time)

Refund request, if applicable

Bank transfer

IBAN

Account holder:

First Name

Last Name

Event description (max 2000 characters)

Please describe what happened, referring to all the items you selected above.

Event description

Attachments

Accepted file formats: PDF, JPG, PNG.
Maximum file size for documents: 2,5mb.

File Upload

Drag & Drop Files, Choose Files to Upload You can upload up to 2 files.

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ATMA Soc. Cons. per Azioni

ATMA Soc. Cons. per Azioni Azienda Trasporti e Mobilità di Ancona e Provincia

Complaint Form

Details of the person making the complaint

Passenger details (if different from the complainant) and any additional passengers

Event details

Trip details

Reasons for the complaint

Refund request, if applicable

Bank transfer

Account holder:

Event description (max 2000 characters)

Attachments

Privacy policy